All items sold are dispatched within 1-3 working days. In an unlikely event that we are unable to fulfil your order, you will be notified by email.

Our packaging

Smaller products are sent packaged in bubbled padded envelopes, designed with both outer and inner sides being recyclable.

Shipping & Delivery

Standard UK Delivery

Curtain poles are normally delivered between 3 - 5 working days with Tuffnels, Royal Mail, UPS or DPD. Smaller packages are delivered using the Royal Mail 48 Tracked service.

Express UK Delivery

Need to receive your order quicker? Just select Express delivery services at checkout. Cost will be calculated based on the weight of your order. Please note that all orders are dispatched within 1-3 working days, unless stated otherwise in the product description. Express delivery service uses Royal Mail Tracked 24 service. 

International delivery

For customers outside the United Kingdom, delivery may take around 10 - 15 working days, depending on your location. 

Cancellations & Returns

I have changed my mind and would like to cancel my order

Please contact us immediately as we usually start processing orders on the same day we receive them. If your order has not been dispatched yet, or we haven't yet processed custom orders, we may still be able to issue a cancellation and a full refund. If you order has already been processed you will need to return it at your own cost. If your order is personalised and has already been processed by our team, we will be unable to cancel.

I have received my order and I would like to return it

Return your order without a hassle within 30 days for a full refund, minus the cost of our delivery to you. Items must be returned unused, unaltered and in a resellable condition to qualify for a refund. We are unable to accept returns on orders where products have been personalised or cut to size. 

It is the buyers responsibility to cover the cost of the return. We recommend using a tracked service as a refund cannot be issued for items we have not received.

When will I receive my refund? 

Once we have received and inspected the return and if a refund has been approved, we will process a refund via our website within 24-48 hours. You will be refunded via the same payment method you used to place your order.

We're here to help

If you need any help or advice, please get in touch. We aim to get back to you within 24 hours, but usually much quicker than that!

Contact us